Burns Transcription Service serves a national clientele including many major organizations and companies that will accept nothing less than excellence.


Burns Transcription Service is fast, dependable and accurate. We have used this service for many years and Paula is so easy to work with.  I would recommend her company to anyone needing quality transcription service.

John Whitaker, Kellogg Company

Paula Burns has been my transcriptionist for more than 20 years. She is wonderful. She is fast and absolutely accurate. She is so patient with the endless circumlocutions in my interviews that I'm proposing her for sainthood. I trust her absolutely, I have recommended her often and never heard a complaint. She is simply excellent.

Rick Meyer, Los Angeles Times

"I have sent my interviews to Burns Transcription for years now and have nothing but great things to say about the work of Paula and her team. The transcriptions are always accurate and clean. When I need them done quickly, Paula always makes it happen. Reading through, I can see extra work has been done to make sure names/references are spelled right. I've recommended Paula to other writer friends and they've had the same experience. I don't know what I'd do without this great service."

Amy Wallace, Writer for The New York Times, Los Angleles Magazine, and GQ

Burns Transcription Service is accurate, responsive and knows how to treat customers. I may be a small business, but this company doesn’t make me feel like one!   Paula Burns is the consummate professional. She is hard-working, responsive, and a perfectionist at heart—a great characteristic for a transcriptionist! I recommend her and her entire team without hesitation.

Christie L. Carter, CLC Communications, LLC

"I have been working with Paula and Burns Transcription Service for several years now, as have several of our client service teams.  I personally have always found their work professional, well formatted and completed in a most timely manner.  Plus an added bonus is that their pricing is very reasonable.  I have always been very satisfied with their work and will continue to use this company for any of our transcription needs."

Sharon Riddle, Decision Analyst, Inc.

"Paula goes above and beyond. We send her ethnographic interviews conducted in the least ideal situations:  homes with crying babies, bustling supermarkets, and foreign countries with simultaneous English interpreters. She always comes through for us with accurate, timely transcripts. We've used other services before, but Paula is the best. We love her clean format, which she customized for us based on our feedback and uses consistently from project to project."

Phoebe Kuo, Point Forward, Inc.

"I work in the field of motivational assessment where our data comes out of personal interviews with individuals. The detailed analysis of this data depends largely on the professionalism and integrity of the transcription of that interview. We have used various transcription services over the years but began to use Paula Burns exclusively when it became apparent to us the way she cared both about the product she delivered and about our satisfaction as her clients. Even after her business expanded from the place where we hand-delivered our tapes to her to the virtual office she now commands, she has always put her personal signature of quality and accuracy on every single interview. Time and time again, when we faced deadlines, problems in recordings, inaudible or damaged tapes, Paula has gone beyond any reasonable expectations to fulfill our requests with excellence. In this day when the words "good customer service" are all but extinct, it is gratifying to know that you have such a dependable and valuable resource, delivered at a fair price and meeting the highest standards, for all your transcription needs."

Bev Godby, The Giftedness Center

"Clarity Creative can always depend on Paula to give a quick turnaround to any challenge we present to her, seven days a week, any format, and she can handle transcription of some very strange international accents.  Her work is always precise, and her ability to transcribe technical terms is greatly appreciated."

Dona Shatford Peters, Clarity Creative Group

"Burns Transcription Service is a great partner.  They have excellent communication and deliver high quality transcripts on time."

Elizabeth Rountree, C1 Consulting

"I have used the services of Burns Transcriptions for the past 10 years and could not be more satisfied. Always a reliable, speedy turnaround and Paula and her team are always a pleasure to work with."

Maria Andriotis, Greek Archdiocese of America

"The Richards Group has done business with Burns Transcription Service for several years now, and we have always been extremely satisfied with their work. Jobs are always done very efficiently and accurately; and they are great with our constant rush requests. In fact, we don't send transcription work to anyone else."

Lauren Kennedy, The Richards Group

"Burns Transcription Service never lets us down, allowing us to always meet our captioning/subtitling deadlines ahead of time and with accuracy. Since they’ve made our jobs easier, we wouldn’t work with anyone else."

Codey Livingood, Studio 120 / ADS Group

"I have worked with Paula and her team for over 4 years now and cannot imagine going elsewhere for transcripts. They are lightning-fast (transcripts very often beat me home from a research trip!!), have far fewer 'inaudibles' than any other transcriber I've ever used, and are very competitively priced. What's not to love??!!"

Kristen Vehill, InsightStorm

"Burns Transcriptions Service has been an invaluable asset in my day-to-day work. Paula Burns often goes above and beyond to provide a high level of customer service that is timely, efficient and professional.  Based on my experience, Burns Transcription Service stands alone as the best transcription service available."

Bryan Brignac, Exponent PR